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An Overview of the Different Types of Small Business Phone Systems Today

A professional phone system is useful to your small business, considering it is a major link between you and your customers. But how do you choose a phone system that is just right for your particular type and size of business? Of course, the best way to start is with a good knowledge of the various options you have.

Nowadays, there are four key types of commercial phone systems in the market. Let’s start off with what is perhaps the most familiar to us, the Private Branch Exchange (PBX) system. PBX systems are those that are typically contained in huge cabinets and have dedicated operators. There are smaller-scale PBX systems though that are intended for small businesses. With their increased popularity, these systems have also become more affordable year after year, so it should be a good option for your small business.

Another popular choice for small to mid-size businesses is known as the key system. This type comes with a key system unit (KSU) which controls all other phones within a network. The KSU controls the features and functions of each phone, and makes sure that there will only be one user per line at a time.

In the last few years, the PBX system has become very similar to the key system in terms of features and functionality. Phone systems having both PBX and key system features are called hybrids, and are more expandable than the PBX or key system individually.

If you have a maximum of 10 employees in your small business, a KSU-less system may be most suitable. This system is composed of the usual KSU phones but without a central unit. One of the best things about KSU-less systems is that they are not fixed into the building as opposed to other types of phone systems. As the technology is part of the phones themselves, there will be no problem moving the system to a new location if necessary.

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A relatively new addition to the world of small business phone systems is known as voice over Internet protocol or VoIP. Instead of phone lines, a broadband connection is what allows VoIP phone systems to work. VoIP costs are lower but call quality is a lot better when compared to traditional phone systems.

In the end, you just want a phone system that is perfect for your small business’ needs and requirements. However, don’t just think of the present, and consider consider your future needs as your business grows. In other words, find a system that will be scalable.

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