What to Consider When Choosing a Small Business System
If you have a small business, you may not think much of the phone system you use. The crucial function that the phone system plays also goes unnoticed most of the time even when your business is running smoothly.
However, when you want to install a new system, you will be shocked at the wide choices available in the market. You will find all types of small business systems in the market. The systems have a wide variety of features and capabilities. With the many types of systems available in the market, it can be challenging to know which one to go with. Below is an overview of the major types of business systems.
Major Types of Business Phone Systems
When you start researching, you will find two basic types of phone systems. The most common one is the PBX (Private Branch Exchange), which are huge and confusing. One of the features of these systems is that they have dedicated operators. Today, you will find PBX phones in all sizes. These systems are affordable and in many cases, are the best option for small businesses.
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You can also choose a small business phone system known as the key system. This phone system has a key unit that controls other phones you may have. Also known as the KSU, the functions and features of every phone in your business such as voice mail are controlled by the system. The KSU ensures that no line is being used more than once at any time.
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KSU systems allow dialing of phones in your business through an extension number. Moreover, the operator of the KSU can supervise how the system works to ensure all needs of the users are met. One of the best things about the KSU is that it can be integrated with new software to expand its capabilities.
The KSU and PBX systems are popular with many businesses. The technology of these two systems are the same. In the past, PBX systems were more advanced than the KSU systems. However, today both systems feature similar technology. You will also come across phones that have the same features that PBX and KSU systems have. You can meet the unique needs of your company using these phones, which are generally known as “hybrids”.
If you are running a business that has less than 10 employees, the recommended system to go with would be a KSU-less one. The KSU-less system works in a similar manner to a KSU system. However, while a KSU system has a central unit, the KSU-less one does not have. KSU-less systems do not have to be permanently wired on buildings like many phone systems. Moreover, in case your business shifts to a new building, you can move with the phone system.